Privacy Policy

Here at Stitchtack, we respect our customers’ privacy and are committed to processing your personal information in a secure manner in line with our legal obligations. This Policy explains how Stitchtack group companies (the details of which can be found Schedule 3) (collectively referred to in this Policy as “Stitchtack”) will use any personal information that we may collect about you when you use our website (including stitchtack.com and any other website of Stitchtack group companies), applications, webforms, or when you use or are the recipient of our services. This Policy does not cover the following uses of personal data, unless stated otherwise:

Personal data which we process about employees of Stitchtack. Information about how we handle employee data can be found on our staff privacy statement on our internal company webpages and the company employee handbook.

Personal data which we process relating to children.

It is important that you read this Policy so that you are fully aware of how and why we are using your data. Please also read any other notices and policies we may provide on specific occasions when we are collecting or processing personal data about you. This Policy supplements other notices and policies and is not intended to override them.

We keep our privacy policy under regular review. This version was last updated on 26 November 2021. Historic versions can be obtained by contacting us.

Our Personal Data Protection Policy sets out how we handle personal data. You can obtain a copy of our Personal Data Protection Policy by contacting us.

Who we are, and how to contact us

Stitchtack group is made up of different legal entities. Details of these entities can be found in Schedule 3. When we say ‘we’ or ‘us’ or ‘our’ in this privacy notice, we may be referring to the whole of the Stitchtack group, or the separate and distinct legal entities that make up the Stitchtack group (which will depend on the context). It also includes any other businesses we add to this group in the future. When you are working with one of our group companies, it will be clear from the information you receive from our group companies which company you are working with and this company will be the controller of your data unless specified otherwise.

Any Stitchtack group company may be the controller or a joint controller of the personal data you provide us.

If you want more information about any of the subjects covered in this Policy or if you would like to discuss any related issues or concerns with us, please contact info@Stitchtack.com or in writing to Stitchtack Ltd, International House, 12 Constance St, London, UK

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect the following types of information:

your name, address, email address, telephone number(s) and other identity and contact details;
your financial data, such as bank account and payment card details;
Profile Data, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences;
information required to provide you with a service, the details of the service that you have used and other information about how you use our website, products and services;
technical information collected through your use of the Stitchtack website (see Cookie Policy for further information);
marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences;
details of any enquiry;
information about items delivered to; or
signatory information when signing for receipt of a delivery.

Why we need it

Stitchtack collects your personal information:

in order to provide you with our products and service(s) under the contract we are about to enter into or have entered into with you;
where we have obtained your consent;
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
where we need to comply with a legal obligation.

Where we rely on consent as a legal basis for processing your personal data, we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

How Ralawise collects personal information

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What we do with it